Refund And Cancellations

Our Commitment to Customer Satisfaction

At My Forever Gold, we are committed to ensuring your satisfaction with every purchase. Please take a moment to review our refund and cancellations policy to understand how we handle orders, returns, and cancellations.

Refund Policy

1. Eligibility for Refund:

We offer refunds for products or services that meet the following criteria:

• The request is made within 1 days of the purchase date.
• The item is unused, in its original condition, and in the original packaging (if applicable).
• The product is eligible for a refund based on the terms outlined in its specific product/service description.

2. How to Initiate a Refund:

To initiate a refund, please contact our customer service team within the specified timeframe. Provide your order number and details about the item you would like to return. Our team will guide you through the process.

3. Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations Policy

1. Cancellation of Orders:

If you wish to cancel your order, please contact us as soon as possible. We strive to process orders promptly, and once an order has been shipped, it cannot be canceled.

2. Customized or Personalized Orders:

Orders for customized or personalized items may not be eligible for cancellation or refund, as these items are often produced on-demand and tailored to your specifications.